How can I track my order?
All shipments are sent by UPS. Whenever an order you placed through Narutees.com ships, you can expect a shipment confirmation email with all your tracking details. It will be sent to the email address used during the checkout process.
What shipping speeds are offered?
On average, merchandise is produced and shipped from our facility 2-3 business days after purchase. Standard shipping/transit times apply (3-5 days for the United States and 7-15 days for international). Shipping fees specified in US Dollar (USD) will be displayed in the checkout before the final payment step.
- USA Order: From $4.99
- International Order: $10.99.
My package has been shipped but they have not delivered it yet. Why?
Please contact the shipper to obtain further status on your packages. The priority of delivery within the method of shipment chosen is determined by your shipper. We would always like for your packages to be delivered as soon as possible. If the shipper is holding them, please contact them.
What should I do if an item is delivered damaged?
If the item appears to be damaged straight from the manufacturer, immediately contact us. Always make sure to get the shipper’s damage package control number for your claim
What should I do if an item is missing from my order?
Check the amount of tracking numbers you should have received. If you are still missing an item(s), contact our customer service at Olateli.com.
International taxes and duties
Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. We cannot control and is not responsible for any duties/taxes applied to your package upon delivery. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information.
During holidays, our production is at a high volume, it may take a little longer than usual. It’s not possible to guarantee the packages are delivered in the estimated time. And we can’t process to refund or return if the package will be late. Please consider before place the order at that time.
We are not responsible for packages that are delivered to a wrong address due to an incorrect or incomplete shipping address provided by a customer.